Welcome to Luminous Aura – where curated collections meet exceptional service! Here’s everything you need to know about our shipping policy:
Swift Processing:
Your orders are processed quickly within 1-3 business days after payment confirmation. We aim to prepare your items for shipment as swiftly as possible.
Trusted Partners:
Luminous Aura collaborates with reliable suppliers worldwide to bring you high-quality products. Your orders may be shipped from various global locations.
Estimated Arrival:
Shipping times vary based on your location and our suppliers. Expect your package within 7-30 business days from the shipping date, barring any unforeseen delays.
Stay Updated:
Once your order is on its way, you’ll receive a confirmation email with tracking details. Please allow up to 5 business days for tracking information to update.
Competitive Shipping Rates:
We strive to offer competitive shipping rates, calculated at checkout based on your order’s weight, dimensions, and destination.
Multiple Shipments:
If your order includes items from different suppliers, it may arrive in separate shipments. Rest assured, you’ll receive individual tracking information for each parcel.
Customs and Duties:
International orders may be subject to customs duties and taxes, which are the customer’s responsibility. Please check local customs regulations before placing your order.
Shipping Limitations:
Certain products may have shipping restrictions due to international laws or supplier policies. If you have concerns about shipping to your area, feel free to contact us.
Changes and Cancellations:
Need to adjust your order? Contact our team promptly. While changes post-processing may be limited, we’ll do our best to assist you.
Lost or Damaged Shipments:
In the rare event of a lost or damaged shipment, notify us immediately. We’ll work closely with our suppliers to resolve the issue promptly.
Customer Support:
Questions about shipping? Our dedicated customer service team is here to help. We’re committed to making your shopping experience with Luminous Aura seamless and enjoyable!
Thank you for choosing Luminous Aura. We look forward to serving you soon!