We want you to be delighted with your purchases from Luminous Aura! If something isn’t quite right, here’s how we can assist:
Identify the Issue:
Noticed any damage or errors with your product? Please take clear photos or videos to help us understand the problem.
Contact Us:
Email our dedicated team at [your email address] with your order number and a brief description of the issue.
Resolution Process:
After reviewing your evidence, we’ll work swiftly to resolve the issue. Our aim is to find a solution that doesn’t require returning the item.
No Return Necessary:
In many cases, we can resolve the issue without needing the product back. We’ll let you know if that’s possible.
Refund Process:
If a refund is necessary, we’ll process it to your original payment method. Expect it within [number of days, e.g., 7-10 business days].
Help Us Help You:
Ensure your evidence is clear and accurate. This will help us resolve your issue more quickly!
Thank you for choosing Luminous Aura. We’re committed to ensuring your satisfaction with every purchase!